Welcome to The Polybrand

One account, every brand — tech, books, collectibles, and prints, all in one place.

Member pricing and exclusive vouchers across every brand
One-tap checkout with saved addresses
Track every order, from every store, in one place
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Get in touch

Questions about an order, a product, or partnering with us — reach out and our team will get back to you during business hours.

Contact details

Location
B15 L11 Jade Rd. Monte Claro Homes, Sabang, 4217 Lipa City, Batangas, Philippines
Business hours
1:00 PM – 9:00 PM, daily

Registered as, and powered by, Polybrand Online Shop.

Good to know

Payment & delivery

Method of Payment

  1. QR Ph through PayMongo *Reflects automatically
  2. Debit/Credit Card through PayPal *Reflects automatically
  3. PayPal Payments *Reflects automatically
  4. Bank or E-wallet Transfer *Manual verification

Method of Delivery

  1. J&T Express
  2. Shopee Express

All deliveries are insured. Shipping fees are calculated automatically at checkout based on your delivery address.

Orders will be dropped off for courier pickup within 48 hours. All orders from multiple stores placed in one checkout will be consolidated into a single package. If you checked out separately per store, you may request consolidation by emailing support@thepolybrand.com with the subject line "Request for Package Consolidation - Order No. ___". All products sold across The Polybrand are 100% authentic.

Quick answers

Frequently asked questions

We accept Credit/Debit Cards and Maya/GCash (both processed through Security Bank), QR PH through Maya Business, and Bank Transfer or Deposit.
We ship via J&T Express, Shopee Express, or LBC Express (insured). Orders are handed off to the courier within 48 hours of confirmation.
If you checked out all stores together in one cart, they arrive consolidated into one package automatically. If you checked out separately, email support@thepolybrand.com with the subject "Request for Package Consolidation - Order No. ___" and we'll combine them for you.
Yes — every product sold across The PolyBrand's stores is 100% authentic.
Our team is available from 1:00 PM to 9:00 PM daily.
In-stock items are dispatched within 48 hours of order confirmation. Delivery typically takes 2–5 business days within Metro Manila and 5–10 business days for provincial addresses, depending on the courier and destination.
Yes — we ship anywhere in the Philippines. Shipping fees and estimated delivery times are calculated automatically at checkout based on your delivery address.
Yes — you'll need to be signed in to complete checkout. You can create a free account in seconds by clicking "Join the Club" in the top navigation.
Go to My Account → Orders to see your order's current status (To Pay, To Ship, Shipped, Completed, Return/Refund, or Cancelled) along with the assigned courier once it ships.
If your order is still awaiting payment, it will automatically cancel if payment isn't completed within the payment window shown on the order. If you need to cancel after payment has been confirmed, email support@thepolybrand.com with your Order Number as soon as possible — we'll help wherever dispatch hasn't already started.
We don't apply a blanket "no return, no exchange" rule. If an item arrives defective, damaged, or materially different from its listing, you're entitled to a repair, replacement, refund, or other appropriate remedy under Philippine consumer law. Read our full Returns, Refunds & Cancellation Policy for details.
Browse available vouchers on our Vouchers page, then at checkout enter the code in that store's "Or enter a voucher code" field and click Apply. Vouchers are applied per store rather than sitewide, since each store may be running different offers.