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Terms & Conditions
Last updated: August 14, 2026. These Terms & Conditions govern your access to and use of thepolybrand.com and purchases made through The Polybrand and its participating stores, including Bookside, PolyBrand Tech, The Collector's Club, and Jazz Prints. They are intended to provide clear, fair, and transparent rules for online transactions and are to be read together with Polybrand's Privacy Policy, Returns, Refunds & Cancellation Policy, and Internal Redress Mechanism.
The Polybrand is the retail brand operated by Polybrand Online Shop, a Philippine online merchant and e-retailer. The Polybrand family includes Bookside, PolyBrand Tech, The Collector's Club, and Jazz Prints. Polybrand may also operate official stores through third-party marketplaces such as Shopee, Lazada, and TikTok Shop.
A transaction made through a third-party marketplace may also be subject to that platform's applicable terms, policies, buyer protections, payment procedures, and dispute mechanisms.
Business Name: Polybrand Online Shop
Website: thepolybrand.com
Business Address: B15 L11 Jade Rd. Monte Claro Homes, Sabang, 4217 Lipa City, Batangas, Philippines
Email: help@thepolybrand.com
Customer Service: 0945 996 2515
By accessing the website, creating an account, placing an order, or otherwise using a Polybrand service, you acknowledge these Terms. These Terms are intended to be read in a fair and reasonable manner and do not limit or waive rights that cannot lawfully be limited or waived under Philippine law.
You must provide accurate and reasonably current information when creating an account or placing an order. You are responsible for maintaining the confidentiality of your login credentials and for promptly notifying Polybrand if you believe your account has been compromised.
Polybrand does not request passwords, one-time passwords, banking PINs, card security codes, or similar authentication credentials through ordinary customer-service communications.
Personal information collected through Polybrand is processed in accordance with the Polybrand Privacy Policy and applicable Philippine data-protection laws. The Privacy Policy explains the information collected, purposes and lawful bases for processing, data sharing, retention, security measures, and data-subject rights.
Privacy-related requests may be submitted through help@thepolybrand.com or 0945 996 2515.
Polybrand makes reasonable efforts to ensure that product listings are accurate and understandable. Product offers may identify the applicable product name or brand, price, description, and condition, as appropriate to the product.
Images are provided to represent products as accurately as reasonably practicable. Minor differences in color or appearance may occur because of lighting, photography, manufacturing variation, packaging, or device display settings. Such presentation differences do not affect statutory consumer rights.
For pre-owned, collectible, or condition-sensitive goods, the condition stated in the listing forms part of the product description. Polybrand will not represent a used, altered, reconditioned, or second-hand product as new.
Prices are displayed in Philippine pesos (₱), unless expressly stated otherwise. Applicable charges will be displayed or communicated as required for the transaction.
Polybrand may update prices and product information before an order is accepted. If a material pricing or listing error is discovered in relation to an order, Polybrand may contact the customer to clarify the transaction or, where appropriate and lawful, cancel the affected order and promptly process the applicable refund. Polybrand will not use a pricing-error provision to defeat rights granted to consumers by law.
Submitting an order constitutes an offer to purchase the selected goods under the information displayed at checkout. An automated order acknowledgment confirms receipt of the order but does not necessarily constitute final acceptance if the order remains subject to verification or availability.
An order is accepted when Polybrand provides an appropriate order or transaction confirmation. Once an order is accepted, Polybrand will honor the applicable transaction terms, subject to lawful cancellation, product availability, payment verification, fraud prevention, material error, force majeure, and rights or remedies provided by applicable law.
Products are subject to actual availability. If an ordered product becomes unavailable before fulfillment, Polybrand will communicate the available options, which may include replacement, cancellation, or refund, as appropriate to the circumstances and applicable law.
Polybrand accepts payment methods displayed or made available for the applicable order. Available methods may include PayMongo-supported payment methods, QR Ph, GCash, Maya, bank transfer, and other supported payment channels.
Electronic payments may be processed through third-party payment providers. Polybrand does not store raw payment-card numbers on its own servers.
For manual payments, customers may be asked to provide the transaction or reference number, proof of payment, payment method, amount, and payment date. Polybrand may verify the submitted information before marking an order as paid.
Customers must not submit banking passwords, PINs, OTPs, CVVs, or other authentication credentials.
Polybrand aims to dispatch available items within approximately 48 hours after order confirmation and successful payment verification, unless a different timeframe is stated on the product, checkout page, campaign, or order.
Delivery estimates are provided for planning purposes and may be affected by courier operations, weather, holidays, public events, address issues, high shipment volumes, and other circumstances beyond Polybrand's reasonable control.
Customers must provide complete and accurate delivery information. Where necessary to fulfill an order, Polybrand may provide the recipient's name, contact number, shipping address, and other necessary information to the applicable delivery provider.
Nothing in these Terms is intended to transfer or exclude responsibility in a manner inconsistent with applicable Philippine consumer law. Statutory remedies remain available where applicable.
Customers are encouraged to inspect delivered goods as soon as reasonably practicable and to promptly report damage, missing items, incorrect items, defects, or other non-conformities through the applicable customer-service channel. Customers should preserve relevant packaging, photographs, videos, and other evidence where reasonably necessary to support a claim.
Returns, refunds, replacements, and cancellations are governed by Polybrand's full Returns, Refunds & Cancellation Policy, the terms of the relevant transaction or marketplace, and applicable Philippine law.
Where goods are defective, malfunctioning, damaged without the consumer's fault, materially different from the description, or otherwise subject to a remedy under applicable law, the customer may pursue the remedies available under the circumstances, including repair, replacement, refund, or other legally available relief.
Where a replacement or refund is properly granted, Polybrand may require return of the original goods in accordance with applicable law and the applicable return procedure. Where the law requires the seller to bear return costs for a valid remedy, those costs will not be improperly shifted to the consumer.
Where a product carries an express warranty or guarantee, its terms will be communicated in clear and readily understandable language, including the covered product or parts, the warrantor, the applicable period, the process for making a claim, and the remedy available under the warranty.
Nothing in these Terms excludes or diminishes statutory warranties, consumer remedies, or warranty rights that apply under Philippine law. Where a written warranty applies, it will be interpreted consistently with the Consumer Act of the Philippines and other applicable laws.
Vouchers, discounts, gifts, and promotional offers are subject to the specific conditions displayed at the time of the offer, including applicable minimum spend, eligible products, validity period, redemption limitations, and other qualifying requirements.
Promotional conditions will be presented clearly and will not be used to remove or reduce rights granted by applicable consumer-protection law.
Unless expressly stated otherwise, vouchers are not exchangeable for cash and may not be combined where the specific voucher terms prohibit combination. Polybrand may correct or withdraw an offer affected by a material error, subject to applicable law and any rights already accrued to consumers.
Time-limited campaigns, sales, drops, and seasonal promotions may have campaign-specific terms. Those terms will identify applicable products, discount mechanics, validity periods, and qualifying conditions. See Campaigns for what's currently live.
Where campaign terms conflict with these general Terms, the campaign-specific terms apply to the campaign only, provided they are lawful and clearly disclosed. Polybrand will not use campaign terms to remove mandatory consumer rights.
Customers must not misuse the website or services. Prohibited activities include unauthorized access attempts, fraudulent orders, payment abuse, malicious code, unauthorized scraping or harvesting, interference with website security, manipulation of reviews or promotions, impersonation, and activities that violate applicable law.
Where review features are available, reviews should be truthful, relevant, and based on the customer's experience. Reviews must not contain unlawful material, another person's confidential information, passwords, payment credentials, or malicious content.
Polybrand may moderate or remove content that violates applicable law or the reasonable rules of the service. Such moderation does not affect a customer's statutory consumer rights.
The Polybrand name, logos, original website content, graphics, photographs, written materials, software, and other materials owned or lawfully used by Polybrand are protected by applicable intellectual-property laws.
Except as permitted by law or authorized by Polybrand, these materials may not be reproduced, modified, distributed, commercially exploited, or republished without appropriate permission. Third-party trademarks remain the property of their respective owners.
Polybrand may temporarily restrict or suspend account access where reasonably necessary to protect customers, prevent fraud, investigate suspected unauthorized activity, protect the platform, comply with law, or enforce these Terms. Where appropriate and legally permissible, Polybrand will provide reasonable notice or an opportunity to address the issue.
Customers may use the available account-deletion function. Deletion of an account does not necessarily require the immediate destruction of every transaction record. Information may be retained where required or permitted by law, necessary for accounting or transaction records, security, fraud prevention, dispute resolution, or the establishment or defense of legal claims, in accordance with the Privacy Policy.
Polybrand may rely on third-party payment providers, couriers, hosting providers, analytics services, marketplaces, and other technology providers. Their services may be governed by their own terms and policies.
For purchases made through Shopee, Lazada, TikTok Shop, or another third-party marketplace, the marketplace's applicable transaction, payment, buyer-protection, and dispute rules may also apply.
Polybrand seeks to maintain reliable website and service availability but cannot guarantee uninterrupted operation. Temporary interruptions may occur due to maintenance, updates, security measures, hosting or network problems, third-party outages, natural events, or other circumstances beyond reasonable control.
To the fullest extent permitted by applicable law, Polybrand is not responsible for losses arising solely from events beyond its reasonable control, including third-party service interruptions, courier delays, network failures, or circumstances that could not reasonably have been prevented.
Nothing in these Terms excludes, limits, or waives liability or consumer rights where such exclusion, limitation, or waiver is prohibited by Philippine law. In particular, statutory remedies for defective, non-conforming, damaged, or improperly supplied goods remain available where applicable.
Polybrand will make reasonable efforts to continue fulfilling its obligations during events beyond its reasonable control, including natural disasters, severe weather, widespread infrastructure failures, government restrictions, public emergencies, labor disruptions, or major third-party service failures. Where such events materially affect an order, Polybrand will communicate available options as reasonably practicable.
Customers are encouraged to contact Polybrand first regarding transaction concerns. Polybrand's Internal Redress Mechanism provides accessible complaint channels, acknowledgment within 24 hours, investigation, and a target resolution within seven (7) calendar days from acknowledgment, depending on the circumstances.
Complaints may be submitted through help@thepolybrand.com, 0945 996 2515, and the official Polybrand customer service channels, or directly through our Complaints & Internal Redress tool. Customers may escalate unresolved concerns through applicable DTI consumer-protection channels.
The internal redress process does not prevent customers from exercising rights or remedies available under applicable Philippine law.
Polybrand maintains electronic order and transaction records and provides appropriate electronic invoices, receipts, order confirmations, and other transaction documentation in accordance with applicable requirements and the available transaction system.
These Terms are governed by the laws of the Republic of the Philippines, including applicable Philippine consumer, e-commerce, electronic transaction, data privacy, and intellectual-property laws.
Customers are encouraged to use Polybrand's Internal Redress Mechanism before pursuing external remedies. If a matter remains unresolved, the parties may pursue the remedies available under applicable Philippine law, including appropriate administrative, alternative dispute-resolution, or judicial processes.
Nothing in these Terms requires a consumer to waive a statutory right to file a complaint before a competent government agency or to seek a remedy otherwise available under Philippine law.
Polybrand may update these Terms when its services, business practices, technology, or applicable legal requirements change. Material changes will be communicated through appropriate means, and the current version will be made available on the website.
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision shall be interpreted or modified to the extent necessary to make it lawful where possible, and the remaining provisions shall continue to apply to the extent permitted by law.
Questions, concerns, order issues, or requests regarding these Terms may be directed to:
Polybrand Online Shop
Address: B15 L11 Jade Rd. Monte Claro Homes, Sabang, 4217 Lipa City, Batangas, Philippines
Email: help@thepolybrand.com
Customer Service: 0945 996 2515
Document: The Polybrand Terms & Conditions
Business: Polybrand Online Shop
Brand: The Polybrand
Version: 2.0
Last Updated: August 14, 2026
Effective Date: August 14, 2026
Review Frequency: At least annually and whenever material legal, operational, or technology changes occur
These Terms are intended to be clear, fair, and consistent with applicable Philippine law. Where mandatory law provides a consumer right or remedy, that right or remedy prevails.